Refund Policy

Refund Eligibility

To be eligible for a refund, please ensure the following:

• The item was purchased within the last [7] days.

• The item is unused, unopened, and in the original packaging.

• You have a valid proof of purchase (order number or receipt).

• The item is not a custom or personalized balloon product (these are non-refundable).

 

Damaged or Defective Items

If your balloons arrive damaged or defective, please contact us within [3-5] days of delivery with:

• A photo of the damaged product

• Your order number

• A brief description of the issue

We’ll either issue a refund, send a replacement, or offer store credit—based on your preference.

 

Non-Refundable Items

Certain types of items cannot be returned or refunded:

• Custom or personalized balloon orders

• Balloons that have been inflated or used

• Items purchased on clearance or marked "Final Sale"

 

Exchanges

We only replace items if they are defective or damaged. .

How to Request a Refund

1. Email us at theballoonparlorbyceleste@gmail.com  with your order number and reason for the refund.

2. Include any photos if applicable.

3. Once approved, we will process your refund to your original payment method within [5-7] business days.

 

Return Shipping

If applicable, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.